Assistant Manager/Leasing Agent – Rochester
Job Duties and Responsibilities:
- Provide all customers with exceptional customer service and foster good resident relations
- Train and supervise staff on all job responsibilities and be a valuable leader of an effective on-site team
- Enforce Top 11, agency mission, vision and values and management policies and procedures
- Perform functions in a continuous manner without assistance/supervision
- Meet and greet customers in person and on the telephone
- Participate in the showing and renting of apartments to prospects
- Participate in the taking of applications and other necessary paperwork to rent or renew apartments
- Assist residents with their questions and record service requests
- Receive and input rents and all other fees from prospects and residents
- Participate in rent collection and collection of delinquent rents
- Maintain site records (resident files, certification, payables, M/I and M/O inspections, etc.)
- Perform community inspections
- Assist in maintaining budget controls, maximizing income potential and controlling operating expenses
- Participate in preparing for performing the marketing outreach program
- Show and lease apartments and follow up with prospects
- Process applications and other necessary paperwork to lease or renew resident leases
- Assist residents with questions and record service requests
- Receive and input rents and all other fees from prospects and residents
- Assist and participate in resident activities and retention programs
- Assist in maintaining impeccable curb appeal and interior cleanliness
- Participate in the polishing up of the model, vacant apartments and the tour route
- Assist with contractors
- Perform other duties as assigned
Qualifications:
- Must possess one year of property management & Leasing Agent experience, which includes supervisory responsibilities
- Must have knowledge of managerial, supervisory and fiscal practices
- Must possess the ability to communicate effectively, both verbally and in writing
- Must possess excellent organizational skills and the ability to multi-task and meet deadlines
- Must have intermediate proficiency with Microsoft Office applications, Yardi experience desired
- Maintain professional office environment
- Must have tax credit and/or affordable experience
Hours:
- Full Time