Assistant Manager/Leasing Agent – Rochester

Assistant Manager/Leasing Agent – Rochester

Job Duties and Responsibilities:

  • Provide all customers with exceptional customer service and foster good resident relations
  • Train and supervise staff on all job responsibilities and be a valuable leader of an effective on-site team
  • Enforce Top 11, agency mission, vision and values and management policies and procedures
  • Perform functions in a continuous manner without assistance/supervision
  • Meet and greet customers in person and on the telephone
  • Participate in the showing and renting of apartments to prospects
  • Participate in the taking of applications and other necessary paperwork to rent or renew apartments
  • Assist residents with their questions and record service requests
  • Receive and input rents and all other fees from prospects and residents
  • Participate in rent collection and collection of delinquent rents
  • Maintain site records (resident files, certification, payables, M/I and M/O inspections, etc.)
  • Perform community inspections
  • Assist in maintaining budget controls, maximizing income potential and controlling operating expenses
  • Participate in preparing for performing the marketing outreach program
  • Show and lease apartments and follow up with prospects
  • Process applications and other necessary paperwork to lease or renew resident leases
  • Assist residents with questions and record service requests
  • Receive and input rents and all other fees from prospects and residents
  • Assist and participate in resident activities and retention programs
  • Assist in maintaining impeccable curb appeal and interior cleanliness
  • Participate in the polishing up of the model, vacant apartments and the tour route
  • Assist with contractors
  • Perform other duties as assigned


  • Must possess one year of property management & Leasing Agent experience, which includes supervisory responsibilities
  • Must have knowledge of managerial, supervisory and fiscal practices
  • Must possess the ability to communicate effectively, both verbally and in writing
  • Must possess excellent organizational skills and the ability to multi-task and meet deadlines
  • Must have intermediate proficiency with Microsoft Office applications, Yardi experience desired
  • Maintain professional office environment
  • Must have tax credit and/or affordable experience


  • Full Time

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